Returns & Exchanges

At Carina Organics, we want you to be completely satisfied with your natural hair and body care. If you are not happy with your purchase, you may return unopened and unused products within 30 days of delivery for a full refund.

1

Review Policy

Ensure your items are in their original, unopened packaging to qualify for a return or exchange.

2

Contact Support

Email our customer service team with your order number and the reason for your return to receive a Return Authorization.

3

Package Your Items

Safely pack the products in their original box and include a copy of your packing slip or order confirmation inside.

4

Ship and Track

Send your package to our returns center using a tracked shipping method; your refund will be processed once the items are inspected.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing